OnePlus phone catches fire despite being in switched off & unplugged mode; company responds
TECHNOLOGY | July 5, 2019:
A OnePlus mobile phone had caught fire earlier this week, despite being in switched off and unplugged mode, the user of the phone reported.
User said that he woke up suddenly due to suffocation and nauseating fumes generated by his OnePlus One mobile which was on flames and fumes.
As per the user, the incident took place on July 3. He also pointed out that his room conditioner was also maintaining room temperature at 19 degrees centigrade.
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His's friend had posted the screenshot of the complaint and photos of burnt phone on Twitter.
Someone I know just got saved from fatality. @OnePlus_IN @oneplus how do you explain your phone exploding out of the blue???! Kids use your phone as it's attractively priced. Where is the responsibility to fix this? pic.twitter.com/CRgmF6RTBB
— Chaiti Narula (@Chaiti) July 3, 2019
In his complain, he wrote, "On seeing the fumes filled in the room, I immediately splashed water on to the device to douse the fumes and flames. Had I not got up to this odd hour, the mobile would have exploded and caused vital/fatal injury to me."
He asserted that his OnePlus One is now a five-year-old model but he pointed out the phone is least expected to explode and endanger human life at any point of time. It is an inherent manufacturing defect for which both OnePlus and Amazon, the seller should own up responsibility and redress the grievance immediately, he added.
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OnePlus has responded to the post and said it has launched a probe.
"We take such incidents seriously. Our team has already reached out to the user and is investigating this further," said the company in a statement.
This is not the first time a smartphone has caught fire or exploded. Back in 2016, a Chandigarh user also faced similar problem with his OnePlus One phone. Over the years, there have been several reports of phones from brands like Xiaomi, Motorola and others catching fire. The most notable one, however, is Samsung's Galaxy Note 7 which was ultimately recalled and taken out of production following reports of battery explosions.
