Civil Aviation Ministry tells airline companies to refund passengers who cancelled tickets during lockdown
The Ministry of Civil Aviation (MoCA) has ordered airline companies to refund passengers who cancelled flight tickets during the lockdown in 2020.
The decision was arrived at after a meeting with the representatives of the different airline companies that was held on Wednesday following complaints from various sections.
"MoCA Secretary chaired this meeting with all the airline companies regarding credit shell refund and expressed dissatisfaction towards airline companies who did not refund the money. GoAir and IndiGo have submitted their undertaking to the Ministry that they have refunded all credit shell to the passengers," officials from the Civil Aviation Ministry said.
Earlier, the Supreme Court had ordered MoCA to clear all existing credit to the passengers after the deadline of March 31st.
Meanwhile, SpiceJet, which has not been able to credit the refund, has written to all travel partners and agents to share details of the pending credit shell so that the airline can process the refund.
(Edited by Shankar Turha)