Trai has good news for Aircel customers
NORTHEAST | April 24, 2018 (PTI)
Telecom regulator Trai directed beleaguered operator Aircel to refund the unspent balance and security deposit of its prepaid and post paid subscribers, following consumer complaints in this matter.
In a directive, the Telecom Regulatory Authority of India (Trai) said it had received a large number of complaints from subscribers of Aircel Group seeking refund of balance amount in prepaid accounts and non-refund of security deposits in case of postpaid accounts.
The regulator "in order to protect the interest of telecom subscribers" has directed Aircel to process the refund of security deposits of postpaid subscribers and submit an area-wise compliance report by May 10.
This report, it said, should mention the number of subscribers whose security deposit have been successfully refunded as well as details of unclaimed and undelivered amounts.
Aircel has also been instructed to prepare a list of all prepaid subscribers ported out between December 1, 2017 and March 10, 2018 with details of the unspent balance against each account and the status of transfer of the amount.