NEW DELHI/GUWAHATI, November 21: IndiGo has suspended two staffers for allegedly misbehaving with a woman passenger at Guwahati airport.
The incident involving lawyer Krishna Sarma happened on Sunday wherein her mobile phone was allegedly snatched by a staff to delete certain pictures clicked by her.
Regretting the “unpleasant experience” of Ms Sarma with its airport staff, IndiGo said, “based on her complaint, has suspended the two employees involved in the incident pending investigation”.
When contacted, Ms Sarma told mediapersons, “I am satisfied that IndiGo responded with such alacrity”. But, she refused to talk further about the incident.
In its statement, IndiGo said the airline has been in touch with Ms Sarma and regretted the inconvenience caused to her.
“In fact, we have kept her informed of the immediate steps that IndiGo has taken following her complaint,” the statement said.
According to a message circulating on social media, Ms Sarma clicked some pictures when her luggage was being screened again and again.
After checking her bag, one of the staff allegedly said she had to delete the pictures. Despite the passenger saying that the pictures have been deleted, the staff forcibly snatched her phone and proceeded to delete the same from ‘recently deleted’ folder in the phone, as per the message purportedly attributed to Ms Sarma.
Following the incident, she complained to the airline.
Earlier this month, a video clip of IndiGo staff assaulting a passenger at the airport in the national capital had gone viral. Later, the airline apologised for the incident while a probe by aviation regulator DGCA is on.
Featured image(courtesy): Wikimedia Commons